Returns & Exchanges

At Decca Records Official Store, we want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, you may return it within 30 days of receipt for a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and details regarding the item you wish to return.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.